Director of Member Services
Position Title: Director of Member Services
Location: Remote (preference for greater Boston area candidates)
Reports to: Executive Director
Full-time, exempt (40 hrs/week)
Compensation: Professional salary of $85-$100K, commensurate with experience
About The Teaching Kitchen Collaborative (TKC)
The Teaching Kitchen Collaborative (TKC) is a global membership organization committed to the advancement, growth, and refinement of teaching kitchen spaces as learning environments for the health of individuals and the planet. Founded in 2016 as a 501c3 non-profit, the TKC has 58 organizational members and over 200 professional members across medical, academic, community, and corporate settings. Our members help answer the question: What can we do together that we cannot do on our own?
The Role
The TKC’s Director of Member Services is the heart of our team. They love people and stories, and are passionate about building and nurturing a community that will inspire a healthier and more delicious future.
This enthusiastic team player develops and executes strategies around member growth including recruitment, retention, and relationships. They are a friend and trusted partner to our members, and lead the membership with a strong and confident voice. The Director of Member Services is a pro at handling delicate situations with aplomb, meeting deadlines, and executing strategic goals with humor and professionalism.
The Director of Member Services holds primary responsibility for building a culture of active participation and generous sharing, and ensures the highest level of support for all members. They are values-aligned and committed to ensuring that the TKC’s promise to elevate all voices and include underserved communities is carried through our membership activities and growth
The Director of Member Services serves as a member of TKC’s Leadership Team, and co-manages two positions: a part-time Membership Intern who supports administrative functions relating to TKC membership; and a part-time Marketing and Communications Specialist who crafts regular communications with members and prospects.
Director of Member Services responsibilities include, but are not limited to:
Member Recruitment and Retention
- Develop and manage recruitment and retention strategies to meet annual goals and targets, as defined by the strategic plan
- Work with membership committee to determine multi-year strategies for membership growth
- Identify, conduct research, and recruit new member prospects
- Onboarding of new Organization Members, including one-on-one meetings, meet-and-greet opportunities and mentorship pairings
- Steward relationships with current members in partnership with the Executive Director
- Direct the annual membership renewal process, in collaboration with the Director of Operations
Membership Programming
- Plan, oversee, and host the annual Members Meeting (November 13-15, 2024) and public-facing national and international meetings of the TKC in coordination with other staff.
- Plan and manage membership events in coordination with other TKC staff, including monthly webinars, special events, workshops, and content creation opportunities
- Coordinate and attend all TKC Membership Committees, supporting bi-monthly meetings, strategy development, and committee operations
- Host all new member events and orientations
- Track member and non-member event attendance, updating strategy to increase prospect conversion and member engagement rates
- Create robust feedback and evaluation opportunities to further refine programming for members
Membership Operations
- Support the TKC’s Director of Operations in the creation or refinement of CRM systems and its integration with other software and systems that relate to invoicing, surveys and billing.
- Lead the team in refinement of membership tiers, tying appropriate benefits and value to each level.
- Deepen and refine all operational aspects of member engagement, collaboration and communications—from web presence to external relations to regular internal communications with current members (including regular calls, in person meetings, deep dive gatherings, regular mailings/newsletters).
- Coordinate and execute two rounds of Organizational Membership applications annually, including communications with applicants and guidance for reviewers.
- Plan and facilitate membership orientation sessions.
Management
- Share management responsibilities for Social Media Coordinator and Membership Intern
- Work closely with the Leadership team to make strategic decisions about membership efforts and organization strategy and direction.
Education, Experience, Knowledge, Skills and Ability
The Director of Member Services should have outstanding people skills (high EQ!), comfort and skill in public speaking, and experience with customer service and relationship management. Attention to detail is essential and operational, personnel, and project management experience is preferred.
The Director of Member Services will be expected to travel at least twice a year: to the TKC annual meeting (must be available November 13-15, 2024) and to other conferences and events TBD to represent the TKC and help develop new members and business partnerships.
The Director of Member Services will be expected to:
- Have a minimum of a four-year undergraduate degree
- Work with passion, idealism, integrity, and optimism
- Have experience working with a CRM such as NEON, or be technologically savvy to quickly learn and master new software and systems
- Be entrepreneurial with a resourceful orientation and ability to work in a lean, high-growth environment
- Have experience working with fast-growing nonprofits and/or start-ups
- Be innovative and able to adapt within a collaborative, team environment
- Be extremely organized, pragmatic, and execution focused
- Demonstrate strong written and verbal communication skills
- Be a persuasive and passionate communicator with excellent interpersonal and multidisciplinary project skills
The preferred candidate will have:
- At least two years of membership service experience
- An advanced degree in fields related to teaching kitchens (RD, MD, PhD, MPH, Chef)
Compensation, Benefits and Culture
Annual salary for this position is $85-$100K, commensurate with experience. The TKC offers health and dental insurance, as well as basic life insurance. Full-time employees are entitled to three weeks of PTO annually, in addition to 11 paid holidays.
TKC working hours are 9-5 EST, Monday through Friday. The Director of Member Services will be expected to make themselves available, if needed, outside of those hours on occasion for a special meeting or event. Weekly leadership and team meetings are an opportunity to collaboratively problem solve, explore cross-deliverables, and measure progress towards strategic goals.
Although the TKC team works remotely, we all live in the greater-Boston area which makes it easier to get together. Our preference is for the Director of Member Services to be in the greater-Boston area, but we will entertain outstanding candidates who reside outside of that geography.
How to Apply
Please submit your cover letter and resume as attachments to careers@teachingkitchens.org. Applications will be reviewed on a rolling basis. No phone calls, please.
Hiring Statement
The Teaching Kitchen Collaborative’s work environment is safe and open to all employees and partners, respecting the full spectrum of race, color, religious creed, sex, gender identity, sexual orientation, national origin, political affiliation, ancestry, age, disability, genetic information, veteran status, and all other classifications protected by law in the locality and/or state in which you are working.
